The rota
Its leashWhat you control
NorthchairWho does what
The team
Who works in the Northchair column.
Each one has a job, a leash and a line it never crosses. You set the leash. Its record earns the next notch, and only when you sign it off.
Working todayBeing built, dated by when it joins
Week 1
Its leashNone needed. It only reads.
The Analyst
Ask anything about your practice. The answer comes from your own data, with its working shown.It never changes anything. It only reads.Working todayMonth 2
Its leashA named person approves each morning’s batch.
Follow-up
One list, one patient per row, one best action each. Next week opens with what actually happened.It never sends without that approval.Being builtMonth 2
Its leashIt briefs you. It is also who you talk to when you want to hire or change an agent.
The practice manager for the team
One brief each morning: what needs you, what was done, what it was worth.Being builtMonths 3 to 4
Its leashIt needs your accounts connected, on your credentials.
Cash Flow
What you can afford, before you find out the hard way. It advises and prepares.It never moves money.Being builtMonths 3 to 4
Its leashIt starts in drafts, like every agent. Its record earns the next notch, and only when you sign it off.
One more, your choice
Lead and growth, NHS claims, scheduling confirmations or payments.Being builtUnderneath
Automations
Your data cycles, your pay run and your compliance calendar run on a cadence. They are workflows, not team members. You authorise every payment.
Month 5
Hire one yourself
You describe a job in a sentence and a new agent starts, in drafts, on probation.
Always
Lines that never move.
- Clinical judgement, consent, safeguarding, complaints and staffing stay with people.
- Money leaves the practice only when a person authorises it.
- Patients are told when they are dealing with the practice’s assistant, and can always reach a person.
One person
And you have his number.
Run with you by Shamanth MK, who managed 240 UK practices and built the practice intelligence they ran on.
Three short sessions a week with your people. A WhatsApp channel that is always open. No ticket queue.